Health Literacy

We all need the ability to find, understand and use information for health. Health professionals are in a key position to help.

Around one in six Australians might not be able to access, understand, evaluate and communicate health information in a way that helps them to maintain and improve their own health.

Resources for health professionals

Health literacy: a summary for clinicians

There are some easy things you can do to improve health outcomes among patients with low health literacy. For example, using ‘teach back’ to confirm the patient understood you has been shown to improve diabetic control.

Other techniques such as ‘ask-me-3’, or motivational interviewing and goal setting will help your communication.

Some simple approaches can be effective, including:

using plain language that’s free of medical jargon
sitting face-to-face with the patient
using simple diagrams or pictures to illustrate explanations
using educational materials geared to individuals with low health literacy.
repeating directions and recommendations, just to be sure they are being heard
asking patients whether they understand their treatment plan, the purpose of any medications and the dosing of those medications.

Helpful resources for patients

Try and give patients trusted resources from the Department of Health.

Six videos from the Better Health Channel that help people understand the health system including services, treatment, care and education for everyone in Victoria.
Refer a patient with Type II diabetes to a self-management course.
Translation Services - Translating and Interpreting Service (TIS) National
My Health Visit Today
- My Health Visit Today is a notepad to help patients understand and remember what has been discussed with their doctor to improve their health literacy. Request free copies from This email address is being protected from spambots. You need JavaScript enabled to view it.
Living well @ every age
- Information for community members across the lifespan. Request free copies from This email address is being protected from spambots. You need JavaScript enabled to view it.

Useful Websites

Health information
Finding a service
- National Health Services Directory
- After Hours health care options in Melbourne

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While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.