Our Access & Referral (A&R) team provides up-to-date access, information and support regarding SEMPHN-funded mental health and alcohol and other drug services.
The Access & Referral team also has extensive knowledge of other local community and health supports.
Contact Access & Referral
Contact A&R to make a referral, to discuss eligibility or to find services within an area.
SEMPHN Access & Referral does not provide after-hours or emergency advice or support. In case of emergency, call 000.
Consent is needed for consumers to receive services.
Telephone: 1800 862 363 (8.30am-4.30pm weekdays)
Fax: 1300 354 053
Please Note:
The Access & Referral phone line is closed on public holidays.
Important Notice
Access and Referral will close for the holiday period from 4:30 pm Monday 23 December 2024 and will resume normal operations from 8:30 am Thursday 2 January 2025. Access & Referral will not triage or process any referrals during this time. If you or a consumer requires urgent assistance, please contact the appropriate crisis support service in your area or call 000.
Referral forms (.pdf)
Please note: Referrers will only be able to fill in the referral form after it has downloaded to their desktop.
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Instructions for downloading and uploading referral forms
- In order for the PDFs to remain writable please access them via Google Chrome.
- Right click on link and select ‘Save Link As’.
- Select a location on hard drive (which you can find later, such as the desktop) and save.
- Fill in the referral form digitally and save.
- Click here to securely upload the referral form.
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Referral forms for mental health services or support
Please note: Referrers will only be able to fill in the form after it has downloaded to their desktop.
The referral forms are for the following SEMPHN-funded services:
- Accessible Psychological Interventios (API)
- Mental Health Integrated Complex Care (MHICC)
- BounceBack
- Connect
- Commonwealth Psychosocial Services
For general practitioners
- Click to download referral form and GP MH Treatment Plan - Child
- Click to download referral form and GP MH Treatment Plan - Adolescent
- Click to download referral form and GP MH Treatment Plan - Adult
For other health professionals
- Click to download referral form - Child
- Click to download referral form - Adolescent
- Click to download referral form - Adult
To refer to psychosocial service
- Click to download the referral form for Commonwealth Psychosocial Service (CPS) Program
Securely submit your referral document to SEMPHN.
Referral templates for medical software (.zip/.rtf)
Important: Read the instructions before importing referral templates into your medical software.
Do not open these documents, or you could lose the self-populating formatting.
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Instructions for importing referral templates
Best Practice
- After downloading the .zip folder, open the folder and 'Extract' all the files to a folder on your computer.
- Open a New Letter and from Templates menu select Import Template
- Locate downloaded file and open
- From File menu select Save as. Type an appropriate Template name and click on Save.
ZedMed
- After downloading the .zip folder, open the folder and 'Extract' all the files to a folder on your computer.
- Click on Tools > Clinical WP Setup > WP Templates
- File > Import Template
- Find the file where you saved it and highlight it and then click Open
- Enter the template name into the Description. Click on OK.
Medical Director
- After downloading the .zip folder, open the folder and 'Extract' all the files to a folder on your computer.
- Open Medical Director and then LetterWriter
- File menu > Select Modify Template > Select Black template
- File > Select Import - locate downloaded file and click on Open
- File > Select Save as template - type in an appropriate name and click on Save
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Best Practice templates
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ZedMed templates
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Medical Director templates
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While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.
SEMPHN acknowledges the Bunurong and Wurundjeri peoples of the Kulin Nation, the Traditional Owners and Custodians of the lands, waters, and skies in which we work. We pay our respects to their Elders past and present. We also acknowledge all First Nations peoples with whom we work. Sovereignty was never ceded!