Accreditation uses a peer review model where surveyors must be actively involved in General Practice (including in the areas of practice management) and where at least one of the visiting surveyors is a general practitioner.
The RACGP states that achieving accreditation shows patients that your practice is committed to providing high quality, safe and effective care as determined by the general practice profession.
Please note, the definition of a general practice's eligibility to become RACGP accredited, has changed to include some non-traditional general practices. This change enables more non-traditional practices to register with MyMedicare. Please refer to this guide to check if your non-traditional general practice is now eligible.
There are many benefits to becoming an accredited General Practice. Some of these include:
These organisations often allocate a support contact to practices undergoing accreditation with them. Make sure you contact your support contact so you can learn about additional resources, support services and information these organisations may offer.
As the RACGP Standards are comprehensive, it is unlikely that all components will be reviewed during the three-yearly accreditation visit. However, your accreditation provider will provide a checklist of areas that are considered essential that are always checked as part of the accreditation visit. You should use this checklist to review what procedures or documentation you may still need to compile to be ready for your survey visit. You can also allocate the responsibility for certain activities to different staff in your practice.
The following agencies are approved to assess general practices to the RACGP Standards for general practices.
Incorporating Australian General Practice Accreditation Limited (AGPAL) and Quality Innovation Performance Limited (QIP)
P.O. Box 2058, Milton BC, QLD 4064
Tel: 1300 362 111
Email: info@agpal.com.au
A Policy and Procedure Manual is a great resource to ensure practice processes are documented and their implementation is consistent across staff members. A good manual is a valuable reference and training tool so it is important to ensure this is kept up to date.
There should be a formal review of the manual every three years, however, it is a good idea to revisit key policies and procedures on a yearly basis and offer staff an opportunity to offer their input.
Numerous resources have been developed to support practices going through accreditation. Contact your accreditation provider to learn about additional templates and proformas for your practice.
Patient feedback is a great way to measure patient satisfaction with the service and health care your practice provides. Continual and ongoing feedback enables this feedback to shape improvements in the quality of services provided.
RACGP accreditation standards require practices to conduct one patient survey every three years. Practices can select from the following approved validated questionnaire providers:
In order to assist a practice to prepare for the accreditation survey visit, all accreditation bodies provide self-assessments, templates, resources checklists and even web-based training.
Contact your accreditation provider to find out what support is available and what steps may be required prior to your survey visit.
The onsite visit will usually take place every three years. The visit length will vary depending on the size of the clinic and how many doctors/staff will need to be interviewed. During the visit, the clinic should remain open to the public so surveyors can witness usual practice operations.
For more information on what will be involved as part of your survey visit, contact your accreditation provider.
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SEMPHN acknowledges the Bunurong and Wurundjeri peoples of the Kulin Nation, the Traditional Owners and Custodians of the lands, waters, and skies in which we work. We pay our respects to their Elders past and present. We also acknowledge all First Nations peoples with whom we work. Sovereignty was never ceded!