Name Change Announcement

Some Head to Health services are becoming Medicare Mental Health


In early 2025 the Australian Government changed the name of the ‘Head to Health’ phone service and website to ‘Medicare Mental Health’ to better support service uptake and align with other trusted services funded by the Government.


For GPs and other referrers, all that’s changed is that the website and telephone service previously branded as Head to Health has been renamed Medicare Mental Health.


Head to Health Clinics in Victoria will retain Head to Health branding but support clients through the Medicare Mental Health network.


SEMPHN’s two Head to Health clinics in Officer and Berwick will retain Head to Health branding. Referrals to this program can still be made via the same phone service, now known as Medicare Mental Health.


Services are still free and dedicated to connecting people to mental health support that’s right for them. 

Head to Health centres are a safe and welcoming space to talk to someone if you, or someone you care about, are in distress, or need help finding the right mental health support to meet your needs. Support through Head to Health centres is free. No appointment or GP referral is required.

SEMPHN has two Head to Health clinics in Officer and Berwick:

  • Officer Hub: Officer Medical Centre, Arena Shopping Centre, T24/4 Cardinia Rd, Officer VIC 3809
  • Berwick Hub: 7/46-50 Princess Hwy, Beaconsfield VIC 3807

The clinics have multidisciplinary teams of mental health workers, which can include psychologists, mental health nurses, social workers, and alcohol and drug workers. 

Who can refer to Head to Health services?

Anyone can refer to Head to Health. Support/services are accessible to everyone, at no cost. A Medicare card, ID or Mental Health Care Plan is not required. The team at Head to Health intake are clinicians who use the Initial Assessment Referral Decision Support Tool (IAR-DST) to make an assessment and refer people into the appropriate type of service, with their consent.

How to refer to Head to Health services

Anyone can call Head to Health central intake on ph: 1800 595 212, Monday to Friday, 8.30am-5pm. There is no after-hours or emergency mental health advice or support. In case of emergency, call 000.


For more information

For more information, visit the Head to Health website.

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