General enquiries
If you would like to contact us for general enquiries, please fill out the following form:
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Provide Feedback
SEMPHN welcomes your feedback regarding our organisation, programs and services. At SEMPHN we strive for continuous improvement and your feedback helps us to deliver our key goals in line with our organisational values.
Please contact SEMPHN directly with complaints regarding:
- how SEMPHN commissioning processes were undertaken
- stakeholder engagement
- providers funded by SEMPHN
Every formal complaint will be acknowledged within three (3) business days of receipt, by the Feedback Officer and investigated. SEMPHN’s Complaint Policy is available by contacting
feedback@semphn.org.au.
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Provide feedback to SEMPHN
Provide feedback by completing SEMPHN’s Feedback Submission Form.
Alternate options include:
- Contacting our Feedback Officer on 1300 331 981 (press option 6)
- Send an email to feedback@semphn.org.au
- Send a letter by post: Level 2, 15 Corporate Drive, Heatherton VIC 3202
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Provide feedback to the Department of Health
Complaints regarding the PHN program should be lodged in writing via the PHNProgram.Complaints@au.ey.com inbox that Ernst and Young manage on behalf of the department, or posted to the following address:
PHN Assurance and Risk Section
MDP 810 Primary Health Networks Branch
Primary Care Division
Australian Government, Department of Health and Aged Care
GPO Box 9848, Canberra ACT 2601, Australia
Complaints lodged via mail to the department will be provided to Ernst and Young for review.
You may contact the Department of Health about complaints regarding:
- suspected fraud against the Commonwealth by a funded organisation;
- misuse of Commonwealth funds or assets purchased with Commonwealth funds;
- non-compliance with the terms and conditions of the funding agreement with the Commonwealth;
- inappropriate or poor handling of conflicts of interest;
- breaches of privacy; and complaints about the outcome of a departmental assessment.
For more information, see the Department of Health’s PHN Program Complaint Policy.
South Eastern Melbourne Primary Health Network
Address
Level 2, 15 Corporate Drive,
Heatherton VIC 3202
Phone
Report a clinical incident
SEMPHN service providers can use SEMPHN’s Clinical Incident Notification Form to report a clinical incident.
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South Eastern Melbourne PHN
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Site usage
While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.
SEMPHN acknowledges the Bunurong and Wurundjeri peoples of the Kulin Nation, the Traditional Owners and Custodians of the lands, waters, and skies in which we work. We pay our respects to their Elders past and present. We also acknowledge all First Nations peoples with whom we work. Sovereignty was never ceded!