General enquiries

If you would like to contact us for general enquiries, please fill out the following form:

Provide Feedback

SEMPHN welcomes your feedback regarding our organisation, programs and services. At SEMPHN we strive for continuous improvement and your feedback helps us to deliver our key goals in line with our organisational values.

Please contact SEMPHN directly with complaints regarding:

  • how SEMPHN commissioning processes were undertaken
  • stakeholder engagement
  • providers funded by SEMPHN

Every formal complaint will be acknowledged within three (3) business days of receipt, by the Feedback Officer and investigated. SEMPHN’s Complaint Policy is available by contacting feedback@semphn.org.au. 

  • Provide feedback to SEMPHN

    Provide feedback by completing SEMPHN’s Feedback Submission Form. 


    Alternate options include: 

    • Contacting our Feedback Officer on 1300 331 981 (press option 6)
    • Send an email to feedback@semphn.org.au 
    • Send a letter by post: Level 2, 15 Corporate Drive, Heatherton VIC 3202

  • Provide feedback to the Department of Health

    Complaints regarding the PHN program should be lodged in writing via the PHNProgram.Complaints@au.ey.com inbox that Ernst and Young manage on behalf of the department, or posted to the following address:


    PHN Assurance and Risk Section

    MDP 810 Primary Health Networks Branch 

    Primary Care Division

    Australian Government, Department of Health and Aged Care

    GPO Box 9848, Canberra ACT 2601, Australia 


    Complaints lodged via mail to the department will be provided to Ernst and Young for review. 


    You may contact the Department of Health about complaints regarding:

    • suspected fraud against the Commonwealth by a funded organisation;
    • misuse of Commonwealth funds or assets purchased with Commonwealth funds;
    • non-compliance with the terms and conditions of the funding agreement with the Commonwealth;
    • inappropriate or poor handling of conflicts of interest;
    • breaches of privacy; and complaints about the outcome of a departmental assessment.

    For more information, see the Department of Health’s PHN Program Complaint Policy.

South Eastern Melbourne Primary Health Network

Address

Level 2, 15 Corporate Drive,
Heatherton VIC 3202

Phone

1300 331 981

Email

info@semphn.org.au

Report a clinical incident

SEMPHN service providers can use SEMPHN’s Clinical Incident Notification Form to report a clinical incident.

Report an incident

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