Aged Care

General Practice referrals to aged care services

My Aged Care

My Aged Care is the national contact centre for Commonwealth-funded aged care services. Health professionals are required to use this portal for referral for assessment and services.

Referral Flow chart for GPs

A quick overview of how to make a patient referral for aged care services.

Make a Referral webform 

The Make a Referral webform is easy to use and includes:

  • successful transmission confirmation
  • a unique identifier issued for follow up if required
  • ability to save/print PDF
  • completed referral is fast-tracked directly to an assessment agency
  • ability to ‘remember’ you for subsequent referrals.

e-Referral

e-Referral from your general practice software is the quickest and easiest way to refer (available in Best Practice, MedicalDirector, and Genie).

Go to the HealthLink referred services tab and select ‘My Aged Care Referral’ to launch the e-Referral form.  

Urgent referrals

Do not use the webform for urgent service access, contact the service provider directly. If you do not know of the right service provider, you can find a provider or call 1800 200 422.

Fax templates

Fax referrals to 1800 728 174.

For those GPs continuing to use fax referrals to My Aged Care, use the My Aged Care Community Health Professional and GP Referral Form – Fax

NB: When using fax, no receipt of referral is issued.


Additional Care Options

Residential In-Reach 

Residential In-Reach (RIR) is a non-admitted service to decrease avoidable presentations to Emergency Departments from Residential Aged Care Facilities (RACF). RIR provides care, consultation, referral, education and support. The patient remains under the clinical governance of the General Practitioner at all times. A GP can invite the Residential In-Reach staff to see their patient. 

  • Monash Health RIR 1300 4467 3224
  • Alfred Health RIR 1800 007 656
  • Peninsula Health RIR 9788 1700.

Residential Aged Care Facilities Psychological Services

SEMPHN funds some RACFs in south east Melbourne to offer goal-focused psychological interventions for residents with low to mild symptoms of mental ill-health, in the comfort of their RACF. Phone SEMPHN Access & Referral: 1800 862 363 (8.30 am–4.30 pm weekdays).


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Contact Information

Need help?

For General Practice support, please call 1300 331 981 (option 2) or email providersupport@semphn.org.au

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