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As the new year rolls around, many of your existing patients with chronic disease management plans will be due for a new chronic disease management plan and team care arrangements. Patients and practices often time chronic disease management plans with the start of the calendar year, when allied health items available through team care renew (items 10950 to 10970 and 81100 to 81125).
This presents your practice with an opportunity to reduce your future workload, and take essential small and easy steps toward preparing for Chronic Conditions Management (CCM) MBS item changes scheduled for 1 July 2025.
Two of the major changes signaled include MyMedicare Registration, and more regular reviews for patients with chronic conditions.
The following activities therefore focus firstly on strengthening patient-practice relationships by registering Chronic Disease Management Patients for MyMedicare, and routine scheduling of patients for Chronic Disease Management Reviews.
There are a range of ideas outlined below for you to use to tailor and modify to develop your own plan for change at your practice. We recommend you document your plan using a Plan-Do-Study-Act Template.
1) Register all returning Chronic Disease Management Patients for MyMedicare with your practice prior to, or at their next Chronic Disease Management appointment.
Prompt your patients to register in advance of their appointments
Encourage your patients to register at their next appointment
2) Develop a process for booking review appointments for any patient you put onto a Chronic Conditions Management Plan, or with an existing Chronic Disease Management Plan.
3) Develop a clear communication for why review appointments are important to attend for your practice team and patients (including if there are out of pocket costs for the patient).
Develop a process to document priorities and actions due for the next review appointment in the patients’ medical record in your practice software as part of all Chronic Disease Management Plans and Reviews. For example, document any:
Communicate the importance of the review appointment with your patient and their carers (if appropriate) including:
4) Develop a process to manage missed or cancelled patient review appointments.
Establish a process for re-scheduling cancelled or missed CDM review appointments
Document the process for how to manage cancellations or missed review appointments. As part of this process consider:
For further support please contact your Provider Support Officer or email providersupport@semphn.org.au.
South Eastern Melbourne PHN
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