This activity aims to raise awareness among your practice team of MyMedicare, Chronic Conditions Management changes, and support your team to explore their roles in both MyMedicare and Chronic Conditions Management. By exploring and defining these roles, your practice team can work collaboratively to prepare for change and develop processes, systems and skills needed to succeed. This process will help ease your team through change and provide a shared document that can help your team to identify and discuss anything that isn’t quite working as planned, explore changes and update the document to keep everyone on the same page. This approach will allow your team to adapt and improve and empower each team member in their own role.

Activity outcomes

1. Your practice team understands MyMedicare (Voluntary Patient Registration)
2. Your practice team understands the proposed Chronic Conditions Management changes
3. Your practice team roles in MyMedicare and Chronic Conditions Management are well defined, and each team member has a clear role and responsibilities.

Activities

1)     Engage your practice team to inform them about MyMedicare and the changes to Chronic Conditions Management.

• Team meeting or quick lunch catch up to communicate the changes
• Post an update in the practice staff room
• Send an email to the practice team with the critical information

The MyMedicare GP Toolkit provides a good summary of the current benefits of MyMedicare for General Practices. The toolkit also includes a range of helpful resources your practice can use to communicate with patients.

2)     Engage with your practice team to explore and document team roles and responsibilities related to MyMedicare and Chronic Conditions Management

• Explore roles and responsibilities with the practice team in a meeting or quick lunchtime discussions
• Document agreed roles and responsibilities and communicate this with your team
• Discuss and document how each team member will incorporate their responsibilities into their workday and work week
• Schedule a time to review your documented roles and responsibilities                                   

An example of potential roles and responsibilities for team members is available here. You can use this as a starting point for discussion or download this blank template to openly seek contributions from your practice team.